Refund Policy

Effective Date: August 6, 2026

At nexthemes Inc, we are committed to delivering high-quality software and digital solutions. We encourage customers to review product descriptions, features, system requirements, compatibility information, and documentation before making a purchase.

Because our products are delivered digitally and become immediately accessible after purchase, all refund requests are reviewed on a case-by-case basis in accordance with this Refund Policy.

1. General Policy

All purchases made through our website are for digital products. Once a product has been downloaded or accessed, it cannot be returned in the same manner as a physical item.

Refunds are not guaranteed and are granted only when a request meets the eligibility criteria outlined in this policy.

 

2. Eligible Refund Requests

 

You may be eligible for a refund if:

  • You purchased the same product more than once by mistake.

  • You were charged multiple times for the same order.

  • You did not receive access to the purchased product due to a verified technical issue that we are unable to resolve within a reasonable timeframe.

  • The product contains a reproducible critical defect that prevents its core advertised functionality, and our support team is unable to provide a fix or reasonable workaround.

  • A refund is required by applicable consumer protection laws.

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Refund requests must be submitted within 1-2 days of the original purchase unless otherwise required by law.

 

3. Non-Refundable Situations

 

Refunds will generally not be provided in the following circumstances:

  • You changed your mind after purchase.

  • You no longer need the product.

  • You purchased the wrong product without contacting us before purchasing.

  • The product does not meet personal preferences or expectations.

  • You did not read the product description, documentation, or system requirements before purchasing.

  • The product is incompatible with third-party plugins, themes, hosting environments, or custom modifications not supported by us.

  • You are unable to use the product because of insufficient technical knowledge.

  • You request a refund after downloading or extensively using the product unless it qualifies under Section 2.

  • You purchased during a promotional offer, discount, or limited-time sale, unless required by applicable law.

  • Your website or server configuration prevents the product from functioning correctly.

  • The issue is caused by third-party software, custom code, or unauthorized modifications.

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4. Technical Assistance Before Refund

 

If you experience a technical issue, we encourage you to contact our support team before requesting a refund.

Our team will make reasonable efforts to:

  • Investigate the reported issue.

  • Provide troubleshooting assistance.

  • Offer configuration guidance where appropriate.

  • Resolve confirmed product-related problems.

Many issues can be resolved quickly without requiring a refund.

 

5. Duplicate Purchases

 

If you accidentally purchase the same product multiple times using the same account or payment method, please contact us as soon as possible. Verified duplicate purchases may be eligible for a full refund.

 

6. Unauthorized Transactions

 

If you believe your payment was unauthorized or fraudulent, please contact both your payment provider and our support team immediately so we can investigate the matter.

 

7. Chargebacks

 

Initiating a chargeback without first contacting our support team may result in:

  • Suspension of your customer account.

  • Revocation of product licenses.

  • Loss of access to downloads, updates, and support, where permitted by applicable law.

We encourage customers to contact us first so we can work toward a fair resolution.

 

8. Refund Processing

 

If your refund request is approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times of refund 4-7 working days 

  • Taxes and payment processing fees may be handled in accordance with applicable laws and payment provider policies.

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9. Changes to This Policy

 

We reserve the right to update or modify this Refund Policy at any time. Any changes will be published on this page with an updated Effective Date.

10. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us.

Email: cs-dev@nexthemes.in

Please include your order number, purchase email address, and a detailed description of the issue when contacting us. This will help us review your request as quickly as possible.